1. Policy Overview
At Panukupeta Village Community & Development Initiative (operating through panukupeta.family), we are deeply appreciative of the generosity and trust displayed by native villagers, resident families, well-wishers, and diaspora members who contribute to the progress of our village.
We maintain complete transparency in our financial transactions. This Cancellation & Refund Policy sets forth the terms under which contributions made through our website via the Razorpay Payment Gateway may be cancelled, modified, or refunded.
2. Voluntary Community Contributions
The payments accepted on panukupeta.family are voluntary contributions and charitable donations destined for community welfare projects (such as drinking water infrastructure, solar lighting, youth sports and education, village temple maintenance, and festival Annadanam).
Since all contributions are deployed promptly toward village welfare works, voluntary donations are generally treated as non-refundable once processed and assigned to the village fund, except in specific genuine error circumstances outlined below.
3. Eligible Scenarios for Refund
We provide a full, unconditional refund in any of the following verified situations:
- Duplicate or Multiple Deductions: If your bank account, credit/debit card, or UPI app was charged more than once for the same single contribution due to a network glitch or gateway timeout.
- Technical Error / Excess Amount: If an unintended amount was debited due to an accidental typo during online checkout (for example, entering ₹10,000 instead of ₹1,000).
- Unauthorized Transaction: If a payment was executed fraudulently without your knowledge or consent using stolen credentials, subject to standard bank verification.
- Payment Debited but Not Acknowledged: If money was debited from your account but no transaction ID or digital receipt was generated on our system, and the funds settled in our merchant account.
4. How to Request a Refund
To initiate a refund request for an eligible transaction, please notify our team within 7 (seven) calendar days from the transaction date by emailing:
Support Email: ganeshpudi12@gmail.com
Support Phone / WhatsApp: +91 9010525248
Subject Line: Refund Request — [Your Name] — [Razorpay Payment ID]
Please Include:
- Full Name and Contact Phone Number (used during checkout).
- Date and exact Amount of the transaction (INR ₹).
- Razorpay Payment ID (e.g.,
pay_XXXXXXXXXXXXXXfrom your SMS/Email notification). - Bank statement screenshot or transaction debit confirmation reflecting the deduction.
- Brief explanation of the error (e.g., duplicate charge, typo in amount).
5. Refund Timeline & Reimbursement Method (Razorpay)
- Verification Window: Our accounts team will review and verify your request within 24 to 48 business hours of receiving the email.
- Refund Initiation: Once approved, the refund will be immediately triggered directly through the Razorpay Payment Gateway dashboard.
- Original Payment Method: As per RBI regulations and Razorpay standards, the refunded amount will be credited back exclusively to the original payment source (the exact same bank account, UPI VPA, or credit/debit card from which the payment originated). We do not issue cash or third-party cheque refunds.
- Credit Timeline: The refund will typically reflect in your bank account or card statement within 5 to 7 business days, depending on your issuing bank's clearing cycle.
6. Cancellation of Contributions
If you wish to cancel an accidental contribution before the funds are utilized by the village welfare committee, please contact us immediately via our WhatsApp Helpline or email ganeshpudi12@gmail.com / call +91 9010525248. While immediate online cancellations are not supported once a payment is authorized by your bank, our team will gladly assist in processing an approved refund within the 7-day window.
7. Grievance & Support Details
For any escalations or unresolved refund inquiries, please contact our community finance coordinator:
Admin & Coordinator: Ganesh Pudi
Entity: Panukupeta Village Community & Development Initiative
Physical Address: Panukupeta Village, Seethanagaram Mandal, Parvathipuram Manyam District, Andhra Pradesh, India — 535546
Email: ganeshpudi12@gmail.com
Phone / WhatsApp: +91 9010525248
Office Hours: Monday – Saturday, 9:00 AM to 6:00 PM IST